Frequently Asked Questions

Who is Outdoor Cushions?
Outdoor Cushions or Casual Sun Inc. sells cushions, pillows and umbrellas for outdoor furniture and patio furniture applications. We offer both commercial and residential customers the highest level of courtesy, respect and fairness delivered that is delivered with a responsiveness, expertise, efficiency, and accuracy that is unparalleled in the industry.
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What happens after my order is placed?
After placing an order with Outdoor Cushions, you will receive an order confirmation email at the email address given to us during the checkout process. This email will serve as your Outdoor Cushions order invoice and is also to confirm that the order information we recieved is correct. If you do not receive an email confirmation after checking out please contact us as soon as possible to confirm your order details.
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What if I need to make a change or cancel my order?
If you just placed an order with Outdoor Cushions and notice that there has been an error, please let us know AS SOON AS POSSIBLE by using our Contact Us form. We can correct almost any problem with an order if we are informed within 2 hours of order placement. After a few hours, we cannot guarantee that any change you request will not incur additional costs if materials have already been cut for your order.
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Is it safe to use my credit card at Outdoor Cushions?
Yes, at CustomCushions.net we provide 128 bit Secure Socket Layering (up to 256 bits) for processing your payments online. Simply add items to your cart and click Checkout to make your fully secured payment using a Visa, MasterCard, Discover or American Express. Payments will be billed as Custom Cushions, Inc.
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When will my credit card be charged?
Due to all of our cushions being made to order made to unique specifications, your order will be charged to your credit card within 24 hours after you place your order by telephone. Online orders are immediately processed using a secure transaction gateway and will automatically charge your credit card upon checkout.
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How long will it take for my new cushions will arrive?
Our production times vary depending on the season. Off season can take as little as a week while peak season can, in extreme cases, go 5 weeks until shipment. Rush is available at our discretion and will not be offered depending on the state of production. You may email or call to check on your order, but due to the nature of our business, we may not be able to give an exact date for completion and shipping of your cushions.
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How are my new cushions going to be shipped?
We normally ship via FedEx. Most all orders can be delivered within 5 business days from shipping date. Larger orders and products may have to be shipped via common truck carrier.
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What is Outdoor Cushions's return policy?
Since all of our cushions are made to order, you get the cushion you want instead of having to make do with a boiler plate, mass produced style, therefore cushions cannot be returned. Please measure your existing cushions or furniture frames carefully.
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Why acrylic fabric?
Because Sunbrella fabrics are designed for durability, stain resistance and easy maintenance and many years of use Outdoor Cushions uses only the finest Sunbrella solution-dyed acrylic fabrics. Solution-dying is the process of adding color dye to acrylic fibers during the manufacturing process while they are still in a liquid state. This method of solution-dying acrylic fabrics is the key to locking in the vibrant colors for a long lasting, fade resistant fabric. For this reason, acrylic fabrics offer incredible resistance to stains, wear and tear in any application.
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Are Sunbrella fabrics waterproof?
No, Sunbrella fabrics are not waterproof but rather water repellent. During the finishing process a water repellent coating is applied to the fabric surface. Normal wear and usage will reduce the effectiveness of this coating just as cleaning the fabric will. We suggest that after Sunbrella fabrics are cleaned and water repellency is a factor, We recommend that you re-treat your Sunbrella fabrics with a water repellent treatment such as 303 High Tech Fabric Guard™ which can be purchased at local awning, marine or patio furniture shops.
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Will mildew grow on Sunbrella fabrics?
If Sunbrella fabrics are kept clean they will not mildew. One of the characteristic of acrylic fiber is that it will not support the growth of mildew, as a natural fiber such as cotton will. Mildew will and can grow on any surface that is dirty, so keeping your Sunbrella fabric clean will help you avoid any mildewing from growing. If mildew begins to become a problem with your cushions or umbrella please review our care and cleaning instructions.
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Can Sunbrella fabrics be hosed down?
One of the best ways to keep Sunbrella fabrics looking good and to delay the need for deep or vigorous cleaning is to hose fabrics off on a monthly basis with clear water. This practice will help prevent dirt from becoming deeply imbedded in the fabric and eliminate the need for more frequent vigorous cleanings. In most environments, a thorough cleaning will be needed every two to three years. Remember after hosing down the fabric to allow the fabric to air dry.
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Do Sunbrella fabrics dry quickly?
Sunbrella fabrics are woven and therefore they are also highly breathable. This is the reason they dry so quickly with simple air exposure. An important note about Sunbrella fabrics, they are treated with a flurocarbon coating, which greatly enhances water repellency. This coating requires replenishment after every vigorous cleaning.
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How often do my cushions need to be thoroughly cleaned?
In most situations, a thorough cleaning will be required every two to three years. However storing your cushions or patio umbrella indoors and keeping them clean will greatly reduce the frequency needed for thorough cleanings.
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What is "Mild" or "Natural" soap as mentioned in the "Cleaning Instructions"?
By "Natural Soap" we mean a basic hand soap such as Woolite and Ivory Snow. These soaps are gentle and rinse out easily without diminishing the water-repellent coating applied to the fabric surface.
Regular laundry detergent will not harm the fabric, however the water-repellent coating will be removed easier. Make sure to use cold water or lukewarm water and to air dry the fabric. After several cleanings you will need to re-treat the fabric with a water repellent coating, such as 303 High Tech Fabric Guard.
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Do Sunbrella fabrics have UV protection?
Sunbrella fabrics have been tested and rated at up to 98% UV protection from the harmful effects of the sun. Whites and lighter color Sunbrella fabrics provide less UV protection than darker color Sunbrella fabrics. This protection factor is inherent to the Sunbrella fabric and will not be reduced by exposure to the sun or usage of the fabric.
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Below are our recommended cleaning methods for Sunbrella for some of the most common and toughest stains.
STAINRecommended Cleaning Method
BEERliquid detergent, white vinegar
BERRYliquid detergent / ammonia (3-6% water)
BLOOD (DRIED)detergent / ammonia (3-6% water)
BUTTERvolatile solvent (acetone)
CHARCOAL, PENCIL MARKSvacuum, then liquid detergent
CATSUP OR MUSTARDliquid detergent
CHEWING GUMvolatile solvent (acetone)
CHOCOLATEliquid detergent, ammonia water
COFFEEdetergent, white vinegar, volatile solvent (acetone)
COLAliquid detergent
CRAYONpaint, oil or grease remover
EGG (RAW)liquid detergent
GRAPE JUICEliquid detergent
GRAVYliquid detergent
GREASE (CAR)volatile solvent (acetone)
INK (PERMANENT, INDIA,BALLPOINT)paint remover, volatile solvent (acetone), detergent
IRON RUSToxalic or citrus acids, water
LIPSTICKpaint, oil or grease remover
MASCARApaint remover, volatile solvent (acetone), detergent, water
MILDEW1 cup of bleach and 1/4 cup mild soap per gallon of water
MILKliquid detergent
NAIL POLISHvolatile solvent (acetone)
OILvolatile solvent (acetone)
ORANGE DRINKliquid detergent, water
PAINT (LATEX) WETliquid detergent, water
PAINT (LATEX) DRIEDpaint, oil or grease remover
PAINT (OIL OR LACQUER)paint, oil or grease remover
SHOE POLISH (LIQUID)volatile solvent (acetone)
SHOE POLISH (WAX)apply heated iron over towel, volatile solvent (acetone)
SUNTAN LOTIONPine Power® or pine oil detergent
TEAliquid detergent
TOMATO JUICEliquid detergent
TREE SAPturpentine, liquid detergent
URINEliquid detergent, white vinegar
VOMITdetergent, water, white vinegar
WATER COLORliquid detergent, water, white vinegar
WAX (CANDLE)apply heated iron over towel, volatile solvent (acetone)
WINEliquid detergent / ammonia (3-6% water), white vinegar

California Proposition 65 Warning Compliance
WARNING: Products containing foam can expose you to chemicals including Toluene diisocyanate, which is known to the State of California to cause cancer. For more information visit www.p65warnings.ca.gov.